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“Strategic Growth Towards a Sustainable Future” NBK's 2021 Sustainability Report

3BL Media

Reduced Consumer Banking turnaround time for resolving complaints by 20%. Launched Weyay Bank, the first digital bank in Kuwait. Achieved NBK Mobile banking activation rate of 59% – a 28% increase over 2021. Received “Innovation in Digital Banking Award–Middle East 2021” from The Banker. 56% Net Promoter Score.

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